The controller of the personal data of the website https://www.progear.ee is Progear OÜ (registry code 11329950), located at Artelli 19, 10621, Tallinn.

What personal data are processed

• name, address, phone number and email address;
• delivery address;
• bank details;
• cost of goods and services and data related to payments (purchase history);
• customer support data.

Why personal data are processed

Personal data are used to manage the customer’s orders and deliver goods.

Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences.

The bank details is used to reimburse payments to the customer.

Personal data such as email, phone number and the customer's name are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other web identifiers of a user of the website are processed for the provision of the website as an information society service and for web use statistics.

Legal grounds

Personal data are processed for the purpose of performing a contract concluded with the customer.

Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).

Recipients of personal data

Personal data are transmitted to the customer support of the website for managing purchases and purchase history and for settling any problems that the customers may have.

The name, address, phone number and email address are transmitted to the transport service provider selected by the customer.

The necessary personal data for processing payments are transmitted to the Maksekeskus AS.

Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the website or for data hosting.

Security and access to data

Personal data can be accessed by the staff of the website in order to settle technical issues related to the use of the website and to provide customer support.

The website takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Personal data are transmitted to the data processors of the website (such as the providers of transport and data hosting services) and processed under contracts concluded between the website and the processors. The processors must ensure appropriate safeguards when processing personal data.

Access to and rectification of personal data

Personal data can be accessed and rectified in the user profile of the website. When a purchase has been made without a user account, personal data can be accessed through customer support.

Withdrawal of consent

Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.

Storage

Personal data are erased upon the closure of a customer account of the website, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.

For online purchases made without a customer account, the purchase history is stored for three years.

In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.

Personal data needed for accounting purposes are stored for seven years.

Erasure

For the erasure of the personal data, customer support must be contacted via email. Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

Transmission

Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.

Direct marketing messages

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service.

Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email.

On using cookies in our website

A cookie is a tiny text file, which is automatically saved by the browser in the device used by the user. Cookies are used to collect information about how the website is used by the user with an aim to provide a better user experience.

Website use the following cookies:

• session cookies with an aim to enable the use of the website;
• permanent cookies with an aim to remember the customer’s preferences on the website;
• first and/or third party cookies with an aim to display appropriate advertising and offers to the customer;
• third party analytics cookies with an aim to optimise marketing communication.

The user may delete the cookies saved in the user’s device and/or block the saving of cookies by changing the respective settings of their browser. In the event of refusing to use cookies, the website may not function as planned and/or some functionality may not be available for the users. You can control and/or delete cookies as you wish - for details, see aboutcookies.org.

In addition to our website system, there are many trusted third party cookies. It allows the user to share pages in social networks and to display personalized and relevant advertisements. The cookies allow to display advertisements on various Google or Facebook platforms.

Dispute resolution

Disputes concerning the processing of personal data are settled through customer support progear@progear.ee.

The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

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For additional information, contact us on working days, 10:00 - 17:00, by phone at +372 6728 280 or by e-mail at progear@progear.ee.